Work Order System Login
(Login account is the same as your computer login)
Each work order is assigned a priority/SLA (service level agreement) based on pre-determined factors. Below are the priorities and examples of requests that fall into them. All work order requests are prioritized on a case by case basis. Please note a response is an attempt to resolve the issue, not necessarily a solution.
Priority 1: (4 hour response)
Mission critical systems are not functioning. Skyward (Fiscal/HR/Student) down, E-mail district wide, Network outage, Internet outage, VersaTrans, food service down
Priority 2: (24 hour response time)
Server down, lab down, individual email inaccessible, log on issue
Priority 3: (2-3 days response time)
Non impacting instruction software issues, repeat issue
Priority 4: (up to 7 days response time)
Non impacting issues
Priority 5: (up to 10 days response time)
Non impacting issues that require research and testing
Projects: Items that require planning, possible vendor involvement and extra resources
Project 1: (7-14 days)
Project 2: (14-30 days)
Project 3: (30-60 days)
Project 4: (60-90 days)
Items that require parts, hardware, licenses, software to be ordered.
Items that require district and/or departmental approval before moving forward.